Policies and Procedures
Payments
To secure your place on one of the programs we require
a 10% non-returnable deposit. The balance of payment is due prior
to the scheduled training.
If for some reason you are unable to complete a
program then no refund is given. If the program is repeated we
will allow you to join a later module if places are available.
This is on a case by case basis and no guarantees are given.
If the program is cancelled for any reason then
you will receive a full refund.
Entry Requirements
There are no formal entry requirements although
most participants will have extended experience as a leader, manager,
coach or in another professional role working with others. We
invite you to contact us to discuss how the program will or will
not work for you. Our concern is to have a strong program with
engaged and enthusiastic participants and we genuinely only want
you to join us if this is right for you.
Graduation Requirements
To gain a certificate of successful completion for
each module you must:
- Attend at least 85 % of all person to person sessions and
preferably all of them. For any sessions missed you will need
to study the materials and connect with fellow students or arrange
an extra tutorial - for which there would be an additional fee.
- Complete all required assignments.
To gain a certificate of completion for the entire
Coaching Mastery Training for Professionals you will need to have
attended a minimum of 48 hours of person to person sessions on
the core competencies and to have completed at least 12 hours
of additional required assignments.
This is to allow for unforeseen circumstances. We would normally
expect you to plan for and complete all or most of the program.
Complaints Process
Throughout our training we encourage feedback and input from
our students and will work with you to make the training as effective
as possible. Where possible we will endeavour to resolve any problems
or complaints with you directly.
Additionally we are aligned with the International Coach Federation
(ICF) Core Competencies, Code of Ethics and Code of Conduct for
both employees and for the organisation and programs.
The ICF has formal Complaint Processes for both individuals and
for programs. We fully participate in these and will direct you
to them if requested.
If any of the policies are unclear or you would like to discuss
them then please contact us.
